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Privacy Policy

Focalgate Privacy Policy

We do not sell, trade, or otherwise, transfer your personally identifiable information to outside parties.

1. Privacy

This privacy policy applies to all websites, domains, servers, and infrastructure owned by Focalgate, Inc. This privacy policy describes how Focalgate, Inc collects and uses the personally identifiable information you provide on our websites. It also describes the choices available to you regarding our use of your personally identifiable information and how you can access and update this information.

2. What Information Do We Collect?

We collect information from when you fill out a form. (When registering, ordering, or communicating on our site, as appropriate, you may be asked to enter your name, email address, and other personally identifiable information.)
We may also collect personal information from you at other points on our site that state personal information is being collected.
We collect non-personally identifiable information about you in a number of ways, including tracking your activities through your IP address or most-recently-visited URLs.
You may, however, visit our site anonymously.

3. Use of Information

We use personally identifiable and non-personally identifiable information for internal marketing purposes, trend analysis, pattern detection, and site administration. However, we do not use personally identifiable information collected from the website to send unsolicited mailings to you. If applicable, we do use personally identifiable information to perform the services for which such data was collected (i.e., if you sign up for an email newsletter, we will send the email newsletter to the address you provide us).

We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on by clicking on the unsubscribe link contained in the footer of the email.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by clicking on the unsubscribe link in the footer included in each newsletter or communication or by emailing us at the reply address of the email or you may contact us by phone at 651-213-9800.

4. Disclosure of Information

Focalgate, Inc may also disclose aggregate, anonymous data based on information collected from users to investors and potential partners. In such cases, only statistical information will be disclosed and personally identifiable data will be kept strictly confidential. In the event of a merger, acquisition or sale of all or a portion of our assets, your personally identifiable information may be transferred as part of the transaction.

Purchase of some products or services offered by agents/service providers of Focalgate, Inc implies consent to share necessary customer information with these agents/service providers. Upon purchase of these products or services you will be bound by the agents/service providers Privacy Policies as linked below:

Tucows (https://opensrs.com/privacy-policy)

Enom (http://www.enom.com/terms/privacy.aspx)

SSL Certificates: Comodo (https://www.comodo.com/repository/privacy-policy.php)

SiteLock (https://www.sitelock.com/privacy-policy.php)

Website Builder: Yola (https://www.yola.com/privacy-policy)

Merchant Services: 2Checkout (https://www.2checkout.com/policies/privacy-policy)

ResellerClub (http://www.resellerclub.com/privacy-policy)

Amazon Web Services (https://aws.amazon.com/privacy)

Microsoft Azure (https://privacy.microsoft.com/en-us/privacystatement)

Focalgate, Inc may, from time to time, engage third parties, including its own subsidiaries and affiliated companies, to back-up, analyze or otherwise store or manipulate data received by Focalgate, Inc from its customers. In all such cases, third party service providers will be required to treat all such data with the same degree of care as Focalgate, Inc and they will be prohibited from disclosing such data to any other person or party, except as otherwise provided for in this Privacy Policy.

We use various credit card processing companies (PayPal, Alipay, and Authorize.net) to bill you for our services. These companies do not retain, share, store or use personally identifiable information for any other purposes. No other third-party services are used to provide the services you purchase from us, thusly no personally identifiable information is provided beyond our service.

Focalgate, Inc will only share personally identifiable information with third parties in ways that are described in this privacy policy.

4. Third Party Sites

This policy only addresses our activities from our servers. Other sites (including those that we link to within an advertisement, article or otherwise, and third party sites or services with which we offer or co-brand) may have their own policies, which we do not control, and thus are not addressed by this policy.

5. Review and Removal of Your Personally Identifiable Data

If you provide us with personally identifiable information to have us perform ongoing services to you, we will provide you with a way to review the information we have on file and either change or remove such data. To do so, please notify us via US Mail or email contact@focalgate.com and we will provide you with your contact information for review. To make changes, send us the changes and we will respond to your request for access within thirty (30) days of the request. Unfortunately, to the extent that such information is also stored in other databases, we cannot always ensure that such corrections or deletions will reach the other databases. If you wish to have information you provided to us online removed from our records, please provide us with the information as you submitted it to us at the address above. We will use all reasonable efforts to ensure that your information is removed from our records.

6. Cookies and Other Tracking Methods

When you view our website, we might store some information on your computer. This information will be in the form of a “cookie” or similar file. Cookies are small pieces of information stored on your hard drive, not on our site. Cookies, which are tied to personal information. Cookies do not spy on you or otherwise invade your privacy, and they cannot invade your hard drive and steal information. Rather, they help you navigate a website as easily as possible. Cookies can help us provide information that is targeted to your interests and they allow us to better understand how users use our site, which in turn helps us focus our resources on features that are most popular with our users. You are always free to decline our cookies if your browser permits, but some parts of our site, including our registered customer account websites, may not work properly in that case.

7. Log Files

Like most standard websites, we use log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. None of the information stored in the log files is linked to personally identifiable information.

8. Third Party Tracking

We use a third-party tracking service from Google called Google Analytics. Google Analytics uses cookies to track information about visitors to our site in the aggregate on page visits, time on page, and visitor bounce rates to enable our making the site better and more informative to our visitors.

9. Legal Disclosure

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our company, subsidiaries, and/or website.

10. Maintenance & Security of Information

Information provided to Focalgate, Inc is saved and may be stored in one or more databases directly or indirectly maintained by Focalgate, Inc. Focalgate, Inc employs industry-standard security measures as outlined in the Account Information Security (AIS) program to protect the confidentiality of the information. Machines that store sensitive customer information are kept in compliance with Payment Card Industry Data Security Standards (PCI-DSS). These machines are heavily secured and firewalled, protected on an internal network, and backups are kept physically protected in secure locations.

While we cannot guarantee that loss, misuse or alteration of data will not occur; we make every effort to prevent such occurrences. Any other particularly sensitive information, such as credit card numbers collected for commercial transactions, is encrypted prior to transmission by you to Focalgate, Inc.

The security of your personally identifiable information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using transport layer security (TLS). To learn more about TLS, follow this link: https://tools.ietf.org/html/rfc5246

We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personally identifiable information, we cannot guarantee its absolute security.

If you have any questions about security on our website, you can contact us by creating a support ticket in your billing control panel, by live chat, or by calling us at +1 (651) 213-9800.

11. Access to Personally Identifiable Information

If your personally identifiable information changes, you may update it by making the changes within your user control panel. Alternatively, you may inform us of any changes by creating a support ticket in your billing control panel, by live chat, or by calling us at +1 (651) 213-9800.

11.1 Blog

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us by creating a support ticket in your billing control panel, by live chat, or by calling us at +1 (651) 213-9800. In some cases, we may not be able to remove your personal information, in which case we will let you know that we are unable to do so and why.

11.2 Testimonials

We display personal customer testimonials on our site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us creating a support ticket in your billing control panel, by live chat, or by calling us at +1 (651) 213-9800.

11.3 Affiliate Program

If you choose to use our affiliate program, we will ask you for your name, email, website, name on check, full address, phone number, company name, W9/W8 form and SSN/TAXID. North Star NP stores this information for the purpose of tracking the success of our affiliate program, and arranging payment to affiliates.

11.4 Single Sign-On

You can log in to our site using sign-in services such as Twitter, Facebook Connect, LinkedIn, Google and Kaixin. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.

11.5 Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook Like button, the Google recommend button, and the Tweet button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

12. Your Responsibility

You are responsible for the security of your login usernames and passwords. Make sure you keep them in a safe place and do not share them with others. Always remember to log out after your session ends to ensure that others cannot access your private personally identifiable information. You should take this precaution even if you are not using a public computer, such as at a library or internet café, and even when using a private computer in your home.

13. Amendments

Amendments to this policy will be posted at this URL and will be effective when posted.

14. Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement. We will notify all current clients/customers, registered users via email of any updated to this privacy statement. We will also update our home page and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances if any, we disclose it. We reserve the right to modify this privacy statement at any time.